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Below you will find a summary of frequently asked questions about our policies surrounding exchanges and returns. Should your question not be answered here, please reach out to us by phone or email.
Returning a parcel from Austria is always at own costs. Articles can be returned within 14 days after receiving the parcel.
Floris van Bommel does not offer price matching. The price at the time of purchase will always be the final price.
Discounted prices are only offered during the sales period. The summer sale starts mid-June, and the winter sale starts mid-December. At that point of course, the offering is limited in terms of models and sizes. During the sales period multiple discount rounds take place adding items and raising the discount percentages. During this time, the range of models and sizes becomes increasingly smaller. During these discount rounds, no price matching is offered for items that receive a price reduction after purchase. If you’d like to stay informed on exact sales dates and possible pre-sales, please subscribe to our newsletter.
We only accept returns when the item is unworn and undamaged. Please follow the steps below to return an item. You can return items until 14 days after receiving your order.
An online order can be returned to any of our brand stores. However, the refund will go through the webshop, so you will not immediately receive your money back. Moreover, an online order cannot be returned to a Floris van Bommel dealer. Dealers are independent entrepreneurs and as such, they are not part of the Floris van Bommel online service network. Click here for the locations of all our Floris van Bommel brand stores.
Items purchased at one of our dealers cannot be returned to a Floris van Bommel brand store, nor through the Floris van Bommel online store. Every dealer has their own return policy. If you’d like to return an item purchased at a Floris van Bommel dealer, please contact the respective dealer.
You can easily exchange a pair of shoes that does not fit for the same pair in a different size. However, it is not possible to exchange a pair of shoes for another model. But of course, you can also return a pair of shoes and order another model following the regular ordering process.
Benefits of exchanging:
- Once the exchange is confirmed, the new shoes will be reserved for you.
- You do not have to make a new payment.
After receipt of your order, you have up to 14 days to exchange one or more pairs of shoes in the following manner:
1. Please contact our customer service by email: firstname.lastname@example.org. Please provide the following information:
- Your order number.
- The article number(s) of the shoes you want to exchange.
- The desired new size(s).
- The article numbers of any other items you wish to return.
2. Fill in return code 8 on your return form for the shoes you wish to exchange.
3. Once we have received your return package, we will ship the new shoes. We will inform by email as soon as the item is on its way to you. If your package also contains return items for which you would like a refund, we will start processing this immediately upon receipt.
We strive to process and refund returns as quickly as possible. You will receive your refund within 14 days of issuing the return claim. In most cases however the refund is processed much quicker than the 14 day maximum. The money will be refunded to the same account that was used to pay for the original order.
It is our policy and legal right to halt the refund until the item(s) has been received and checked by our warehouse. Please always keep your return shipping receipt. In rare cases, packages go missing during return shipping and never reach our warehouse. In such cases, we will need the shipping receipt to process your refund. Using the track & trace code on your receipt you can check whether your package has arrived at our warehouse.
Should you have paid for the return shipping, these costs will be refunded if you returned the entire order. The money will be refunded to the same account that was used to pay for the original order.
For any questions surrounding refunds, please reach out to our customer service.
Please fill in the contact form as completely as possible so that we can process and answer your question. On working days, we try to respond to order-related questions within 24 hours. Other enquiries will be answered within 2 working days.
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