Order and Delivery
Order and delivery procedure
You can easily place an order with or without a user account. However, a user account allows you to see the status of your previous order(s) and your order history. For orders on the Floris van Bommel webshop we charge 5,95 Euro shipment costs. Customers need to cover the shipping costs for returning items themselves. Please note that the returning costs may be higher than the postage you paid for receiving the shipment.
After an order has been placed and the payment is completed, you will receive an order confirmation via email within a few minutes.
You will receive a shipping confirmation email once your order has been shipped, including a track & trace link. This way, you can easily track your shipment and find out when it will be delivered.
Orders placed on weekdays and before 5 PM are normally delivered within 2-3 working days. Should you have entered a faulty or wrong delivery address, we recommend you to contact us as soon as possible. Please send us an email when your delivery is delayed and we will inquire with the shipping company on your behalf.
Unfortunately, it is not possible to specify a preferred delivery time, but the shipping service delivers between 8 AM and 8 PM. You can find out the expected delivery time via the track & trace link. There is a maximum of four delivery attempts before the shipment is returned to the sender.
All shipments require a signature upon delivery. This means that the delivery company may drop off your shipment at your neighbour’s house provided that your neighbour is willing to sign for the delivery.
Ordering from abroad
At this point, it is possible to place orders at our online shop within 24 countries in Europe and the United States of America. Do you have questions? Please do not hesitate to get in touch with us via email@example.com.